Terms and Conditions

---

Belgium, France, Germany, Luxembourg, Netherlands

 

Zone 2 - £24.00 (ex-VAT)

Austria, Denmark

 

Zone 2+ - £47.00 (ex-VAT)

Liechtenstein, Switzerland

 

Zone 3 - £28.00 (ex-VAT)

Czech Republic, Italy, Slovak Republic, Spain + Balearic Islands

Zone 4 - £32.00 (ex-VAT)

Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

 

Zone 5 - £38.00 (ex-VAT)

Bulgaria, Greece, Latvia, Lithuania, Romania

 

Zone 5+ - £55.00 (ex-VAT)

Bosnia and Herzegovina, Canary Islands, Croatia, Iceland, Malta, Norway

 

Zone 6

£60 (ex-VAT) for purchases up to £499.

£120 (ex-VAT) for purchases over £500.

USA, Canada, Australia and New Zealand

 

If you are interested in buying anything from ITFITZ and your country is not listed, please contact us.

---

Delivery Schedule

---

ITFITZ is dedicated to dispatching your order promptly if it is in stock. However, there may be situations where this timeframe is not feasible. For further details, please see the Back Orders section.

The Goods will be delivered to the address specified in your order, and you are responsible for making all necessary arrangements to receive the Goods when they are ready for delivery. It may be necessary for you to sign upon receipt of the Goods; therefore, please consider this when confirming your delivery address. Be aware that failed deliveries could result in additional costs to you, the purchaser, if the Goods are returned to us by our carriers because you were unable to take delivery.

Please note that while ITFITZ takes all necessary precautions and packages goods securely for export, we cannot assume liability for fragile items (such as ceramics or glass) that may incur damage during shipping to destinations outside of The United Kingdom.

Title and risk of the goods will transfer to you upon their delivery.

---

Back Orders

---

Occasionally, ITFITZ may run out of stock for certain items. If this occurs, the items will be placed on back order. In such instances, ITFITZ will contact you with an expected completion date for your entire order and might propose to partially ship some items at no extra charge to you.

If the delay is unacceptable, you may choose to cancel your order for the outstanding item(s). Should you opt not to wait, ITFITZ will issue a refund to your credit card for the value of the cancelled item(s). The buyer must then compensate ITFITZ for all losses, costs (including labour, materials used, and overheads), damages, charges, and expenses incurred due to the order and its cancellation, without affecting the company's other rights. It is clearly agreed that if the buyer makes any claim against the company regarding the goods or any issue related to the order, the company will not be liable for any lost profits or consequential losses, regardless of the circumstances.

---

Tax Charges

---

All prices listed on our website are presented either exclusive or inclusive of VAT at 20%. When items are added to or viewed in the basket, the individual prices will include VAT. The carriage charges, where applicable, displayed on the checkout pages are exclusive of VAT and will have VAT at 20% applied at checkout.

For EU individuals and companies, the prices displayed are in pound sterling and may be shown either exclusive or inclusive of UK tax charges, which will not apply. The purchaser is responsible for complying with and managing any applicable local customs and tax obligations.

Orders shipped outside the European Union and worldwide are not subject to the 20% tax charge. However, it is the purchaser's responsibility to comply with and handle any customs and taxation obligations that may arise.

---

Credit Card Security

---

ITFITZ utilizes a secure payment portal to process payments. ITFITZ does not retain any credit card information. Be aware that your credit card statement will list your ITFITZ purchase transaction as "IT-FITZ COM LIMITED."

---

30 Day Refund Guarantee

---

At ITFITZ, we offer a clear 30-day refund policy for all purchases. If you are dissatisfied with your purchase for any reason, please reach out to us initially. Upon our instruction, you may be asked to return the items directly to us or, in certain cases, we may organize a collection through a third party, or in accordance with the manufacturers returns policy, arrange for these to be collected from you which may result in a charge.

It is crucial to return unused and undamaged goods in their original packaging, suitable for resale with all components, using a recorded or tracked method. Proof of purchase will not be accepted if we do not receive the returned items.

Upon receipt we will issue a refund for the value of the goods noting that this refund does not cover the initial shipping cost. If no shipping fee was paid and the returned item's value alters the total order value, the standard shipping charge for the initial order will be subtracted from the refund. Refunds are typically processed within 5 working days after the returned goods are received and inspected.

One-Year Minimum Manufacturer's Guarantees

All our products come with a minimum one-year manufacturer's guarantee. As authorized retailers, we handle any issues on your behalf, offering refunds, replacements, or spare parts as necessary.

---

Reaching Us

---

Should you need to contact us, please do so by emailing through the link found on our store page. Alternatively, you may call us at 01628 551850 (International: +44 1628 551850) or write to us at:

ITFITZ, 6 Lower Road, Cookham, Maidenhead, Berkshire SL6 9HF

---

Privacy Policy

---

ITFITZ is dedicated to safeguarding your privacy. We will only utilize the information collected about you in a lawful manner, consistent with the Data Protection Act 1998.

ITFITZ does not reveal buyers' information to third parties, except when order details are necessary for processing as part of order fulfilment. In such instances, the third party is prohibited from disclosing any details to another third party.

The type of information we will collect about you includes:

• • your name
• • address
• • phone number
• • e-mail address

ITFITZ will not gather sensitive information about you without your explicit consent. The information we hold will be accurate and current. You can verify the information we have about you by emailing us. Should you discover any inaccuracies, we will promptly delete or correct them. The personal information we maintain will be kept secure in line with our internal security policy and the law. Furthermore, if we plan to transfer your information outside the European Economic Area (EEA), we will always seek your consent first.

ITFITZ may use technology to track usage patterns on our website. This involves 'first party cookies' to preserve your shopping cart contents on this site. To turn off cookies, go to 'Tools | Internet Options | Privacy' in your browser settings and select the option to block cookies.

The use of cookies on our site is not associated with any personally identifiable information. You can accept or decline cookies by changing your browser settings. Should you opt to disable cookies, you can still navigate our site; however, you will not be able to place orders or utilize other features that require cookies.

Our website monitors activity through log files on our web servers. We gather details like your IP address, browser type and version, along with the pages you visit. We also track your journey to our site and the links you use to leave. These logs help us provide a personalized web experience, offer technical support, troubleshoot server issues, manage our website, and customize our products and services for you.

We may use your information to send periodic emails regarding new products, special offers, or to solicit feedback on a previous purchase. Should you prefer not to receive these communications, please email us and we will ensure your removal from our mailing list.

---

Returns Policy

---

Upon receiving the goods, you are advised to inspect them promptly. Should you find the goods unsuitable, damaged, or not in compliance with your order, please notify ITFITZ in writing via email at sales@itfitz.co.uk within seven days of the delivery date.

Our goal is your complete satisfaction with each purchase. Should the goods fail to meet your expectations, you, as the purchaser, when advised to do so, may return them to ITFITZ in their original, unused, and undamaged condition, including packaging. In certain circumstances, our suppliers will collect the item(s) from you directly which may incur a charge in accordance with their return policy.

Please ensure they are sufficiently insured during the return journey, as proof of postage is not proof of receipt. You will be issued a full refund, delivery charges excluded, corresponding to the value of the item(s) returned.

Should customer service recommend returning an item due to a defect or damage claim, the purchaser must send it back to ITFITZ in its original packaging. The items should be adequately insured for the return trip, as postage proof does not equate to receipt proof. If the goods are verified as defective or damaged, the purchaser will receive a full refund, including delivery charges related to the value of the returned item(s) and the cost of returning the goods. In certain circumstances, our suppliers will collect the item(s) from you directly which may incur a charge in accordance with their return policy.

Should ITFITZ supply an incorrect item not matching your order, it is ITFITZ's obligation to provide you with their return instructions, potentially involving a third party such as The Post Office, to meet this requirement; all costs are confined to the price of the returned item.

All returned items must be accompanied by a copy (or the original) of the delivery/invoice note issued by ITFITZ, enclosed within the return package, to facilitate prompt processing. Please note that proof of postage is not considered a receipt of return by ITFITZ, and any claims regarding returns sent by this method will be declined.

PLEASE NOTE:

Should you, the purchaser, neglect to inform or advise ITFITZ within ten days following the date of the ITFITZ delivery/invoice note accompanying your purchase, and fail to return the items within 18 days from such notification, you will be considered to have accepted the goods. Requests for returns after this period may be considered at ITFITZ's discretion, and any refunds for an agreed return will incur a re-stocking/handling fee.

---

Remittance Terms

---

As an online retailer, we do not provide credit facilities. Payments must be made through our secure payment portal. Your credit card statement will display your transaction with us under the name IT-FITZ.COM Limited.